How to choose a removal company: Red flags, fair quotes & what to ask first

Moving house is a significant investment, and choosing the right removal company is one of the most important decisions you’ll make. To ensure your possessions are safe and the day goes smoothly, you need a confident, competent, and honest service. This guide will teach you how to choose a removal company with confidence, and what to look for when doing a removal quotes comparison.

Removal company red flags: What to look out for

If a company exhibits any of the following, pause and look elsewhere. Trust is non-negotiable when handling your life’s possessions.

• Quote without a survey: A professional must perform a visual survey (in-person or video) to accurately gauge volume, access, and specific items. If they quote without seeing the job, that’s a major red flag, likely leading to price hikes on the day.
• Extremely low price: If a quote is drastically lower than all others in your removal quotes comparison, they may be cutting corners on insurance, using unqualified staff, or planning last-minute surcharges.
• No clear insurance: They cannot clearly explain how your goods are insured in transit, or they use vague language.

Removals insurance explained: What you need to know

Removals insurance explained simply: there are two types, and a good company has both.

• Goods in transit insurance: Covers your possessions against loss or damage while being moved or transported. Make sure the total value covered is sufficient for your contents.
• Public liability Insurance: Covers damage to your property (e.g., scuffing a wall, damaging a banister) while the movers are on-site.

Always ask to see evidence of both policies and their coverage limits.

What to ask a removal company: The essential questions

When you are vetting potential movers, these questions separate the professionals from the amateurs.

• “Are you a member of a recognised trade association (e.g., BAR or FIDI)?” Membership demonstrates adherence to strict service standards.
• “What is your exact process for my high-value items (e.g., art, antiques, electronics)?” This tests their technical knowledge and specific procedures.
• “Do you use your own staff, or do you rely on casual/agency workers?” Companies using their own full-time, trained staff tend to be more reliable and experienced.
• “What is your breakdown of the quote, including packing costs and any potential waiting fees?” Demand clarity and transparency in every line item.

Why Rated People is the trusted answer

We understand that trust is everything. Rated People attracts confident, professional removal specialists. When you choose a tradesperson through our platform, you benefit from verified homeowner reviews and can be sure you are getting transparent, quality-focused quotes from people who value a high standard of service.

With Rated People, you have the power to get it done. Find a trusted, local tradesperson today.